Help Files for the iPad
Here’s a copy of the printed materials we handed out during the course. It’s a pdf file that should hopefully open on your iPad. Link here: This post was originally on the site “iPad for Seniors” at PRACE.
Tag: help desk
a story of help desking via skype
Christine rang me on the phone, “michael i’ve done something to the (PRACE) web site.” She went on to describe how she’d lost her work and one of the pages had somehow reverted to an earlier version with last year’s brochure. i have to admit i’m terrible at providing help desk assistance over the phone. i really need the visuals, because often i can’t make sense of the way people describe their screen. Maybe it’s my weak listening skills.. maybe it’s because people leave out important details. I think that Read More …