Christine rang me on the phone, “michael i’ve done something to the (PRACE) web site.” She went on to describe how she’d lost her work and one of the pages had somehow reverted to an earlier version with last year’s brochure.
i have to admit i’m terrible at providing help desk assistance over the phone. i really need the visuals, because often i can’t make sense of the way people describe their screen. Maybe it’s my weak listening skills.. maybe it’s because people leave out important details. I think that in order to solve technological issues i need to see every bit of the screen. There’s a huge amount of visual literacy involved in screen-based communication and networking.
So we tried elluminate as a way to share Christine’s screen (it didn’t work). While we were waiting she mentioned she’d just been on skype with her family overseas.
What am i thinking? Skype has screen-sharing these days.
We found out how Christine could reveal her workspace over the skype connection, and